Join today

Digital & AI for Small and Medium-Sized Enterprises

Turning practical digital tools and responsible AI awareness into everyday business advantage.
Write your awesome label here.
  • 15 October 2026

  • 880

  • In-person

  • CAPE, Level 8, Permata Sapura Tower, Kuala Lumpur.
  • HRDC claim: Register at least 14 days prior to training

Why should I take this course?

Discover where digital tools and AI can create real value, then turn one practical opportunity into your next step towards a more productive business.
You do not need to be a technology expert to benefit from digital tools and AI. For SMEs, the biggest opportunities are often found in everyday tasks such as preparing documents, finding information, analysing data and producing reports. This programme helps you identify where practical digital and AI solutions can save time, improve productivity and support better decisions.

Learn how to use AI more effectively while keeping confidentiality, accuracy and human judgement at the centre. Through practical workplace examples and hands-on exercises, you will explore realistic use cases and identify opportunities that can make a meaningful difference to how your organisation works.

Learning Outcomes

Explain the practical value and limitations of digital tools and generative AI.
Recognise confidentiality, accuracy and human-accountability considerations.
Identify repetitive and information-intensive work suitable for improvement.
Identify simple workflow-improvement or automation opportunities.
Apply basic AI support to documents, information and reporting.
Prioritise one practical digital or AI opportunity for further exploration.

Key Modules & Topics Covered

Applied learning activities

  • Digital-readiness diagnostic
  • Prompting practice
  • AI-assisted document exercise
  • Information-extraction exercise
  • Workflow-improvement mapping
  • Opportunity prioritisation

Expected business ROI

Better awareness of where digital and AI can support work, safer experimentation and a focused pipeline of practical use cases

Workplace output

OGSE Digital and AI Opportunity Canvas

Who Will Benefit Most

Identify if this programme aligns with your role, goals, and sustainability priorities.
  • SME owners and directors
  • Managers and professional staff
  • Finance, commercial, project, operations, HR, administration and digital champions.

Featured links

Connect with us

Copyright © 2026